Tech Support Engineer_Application Maintenance and Support
CitiusTech (company site, opens in a new tab)3–5 yrsGurugramOn-siteDirect career pageEst. 6–10 LPA
Posted 1d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide L2/L3 application maintenance and support for healthcare applications ensuring stability and timely incident resolution.
- Perform root cause analysis, troubleshoot complex production issues, manage escalations, and maintain SLA adherence for assigned tickets.
- Collaborate with cross-functional teams to support releases, document solutions, and provide 24x7 support including US business hours.
Minimum Requirements
- 3 to 5 years of relevant experience in application support.
- Engineering degree required (BE/ME/BTech/MTech/BSc/MSc).
- Mandatory technical skills: L2/L3 Application Support, Linux, SQL Server Troubleshooting, ITSM Ticketing Tools (ServiceNow, Remedy, Jira Service Management), ITIL Framework knowledge.
- Location: Bangalore, Chennai, Mumbai, Hyderabad, or Pune.
Ideal Candidate Profile
- Experienced in handling healthcare domain application support including incident management and escalation handling.
- Able to work effectively in 24x7 production support environments with flexibility for rotational shifts covering US hours.
- Skilled in root cause analysis, application troubleshooting, and documentation including knowledge article creation.