Investigation Specialist, Sales Abuse Pre Operations-VAR
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Job Description
Structured overview of role & requirementsAbout This Role
Conduct investigations and eliminate online ecommerce risks related to payment and sales abuse.
Make independent decisions with high accuracy to authenticate customers and complex transactions under limited supervision.
Communicate frequently with management, analysts, engineers, other associates, third parties and customers to accomplish risk mitigation goals.
Minimum Requirements
Minimum 1+ year customer service experience.
Experience in payments or ecommerce.
Fluent in English (speak, write, read).
Ability to work flexible shifts including weekends, nights, and/or holidays.
Ideal Candidate Profile
Demonstrates strong individual analytical and problem-solving skills for independent decision-making in a fast-paced environment.
Experienced in customer-driven workplaces with knowledge of payments or ecommerce risk.
Capable of effective written and verbal communication across multiple internal and external stakeholders including management and third parties.