Product Sustenance Engineer
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Job Description
Structured overview of role & requirementsAbout This Role
Provide Level 2 support for IT applications including maintenance, administration, incident resolution, and service request handling.
Coordinate with cross-functional and global teams to resolve application issues within Service Level Agreements (SLAs).
Manage ticket lifecycle, escalate issues, and support change and problem management processes in a 24x5 support environment.
Minimum Requirements
3 to 4 years of experience in software application support roles.
Strong knowledge and hands-on skills in MSSQL/T-SQL, IIS troubleshooting, Windows Server event log analysis.
Familiarity with ITIL framework and SDLC/STLC processes.
Bachelor’s degree in Engineering (BE), MCA or equivalent.
Ideal Candidate Profile
Experience working with cross-geography teams and coordinating with L3 support for bug fixes and enhancements.
Technical understanding of cloud concepts, APIs/REST services, Terraform, and Azure/DevOps certifications preferred.
Able to write automated scripts/queries for application validation and handle application debugging effectively.