Ocean Dispute Resolution Specialist
A.P. Moller - MaerskMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Analyze customer disputes on invoiced bills and determine acceptability of cases within target timelines.
Investigate upstream shipment and process data to identify root causes and prevent repeat disputes.
Communicate resolutions and amendments to customers and internal stakeholders ensuring dispute closure and documentation.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Strong communication skills including comprehension, written communication, and use of positive language.
Ability to analyze data and make data-backed decisions with attention to detail and error-free documentation.
Experience in stakeholder management including global interactions and process adherence (SOPs).
Ideal Candidate Profile
Experienced in end-to-end process understanding, especially in sales and service integration for dispute resolution.
Highly detail-oriented and result-driven with a focus on achieving dispute resolution within 24 hours and high first-time handling rate (>70%).
Capable of navigating global customer requirements with language capabilities suited for specific countries and producing professional communications.