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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end ServiceNow platform operations including planning, upgrades, health monitoring, and production support for complex enterprise environments.
Lead operational risk management, compliance audits, and drive continuous improvement via automation and AI capabilities adoption in ServiceNow.
Provide senior-level technical leadership, including incident resolution, deployment management, and mentoring support teams in ServiceNow development and operations.
Minimum Requirements
10-13 years of experience with hands-on expertise in ServiceNow platform operations, development, and enterprise application support.
Strong understanding of the Insurance industry and ability to translate business requirements into ServiceNow solutions.
Experience supporting large enterprise insurance clients and working with multiple business and technology stakeholders.
Location: Bangalore, Chennai, or Mumbai.
Ideal Candidate Profile
Experienced in managing complex ServiceNow operations including upgrades, integrations, and AI-enabled platform features in large regulated insurance environments.
Capable of independent decision-making for technical and operational platform solutions and driving automation to enhance efficiency and platform stability.
Skilled in cross-functional collaboration within Agile frameworks involving business stakeholders, developers, and external partners to ensure production readiness and continuous improvement.