Associate Manager Technical Support
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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end vulnerability remediation for Windows Server, cloud infrastructure, and enterprise applications ensuring closure of critical/high vulnerabilities within SLAs.
Coordinate patching, updates, and remediation activities across multiple teams, track compliance progress, and resolve blockers to prevent overdue vulnerabilities.
Develop and maintain remediation trackers, dashboards, operational reports, and automate processes to improve efficiency and support security audits.
Minimum Requirements
6–9 years of experience in IT infrastructure, Windows system administration, security operations, patch management, or vulnerability remediation.
Strong Windows Server administration and security patching expertise, with understanding of vulnerability management concepts and cloud fundamentals, especially Microsoft Azure.
Bachelor's degree in Computer Science, IT, Engineering, or related field.
Work Experience Required: 6–9 years
Ideal Candidate Profile
Experienced in coordinating cross-functional teams (Security, Infrastructure, Cloud, Application) in fast-paced enterprise environments to drive timely vulnerability remediation.
Skilled in root cause analysis, technical troubleshooting of patch failures, and communicating technical risks and remediation status to management.
Has hands-on experience or familiarity with vulnerability management and patching tools (e.g., CrowdStrike, Qualys, SCCM, Azure Update Manager), plus scripting (PowerShell) and reporting automation.