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Job Description
Structured overview of role & requirementsAbout This Role
Provide first-line monitoring and support for client applications, including ERP and Middleware technologies, ensuring SLAs are met.
Investigate and resolve application incidents of low complexity, manage service requests, and perform approved maintenance tasks such as patching and configuration changes.
Communicate with clients via phone or chat to address issues and update knowledge articles; contribute to process improvements and occasional project or disaster recovery activities.
Minimum Requirements
Entry-level experience in Windows Server, Linux Server, Virtualization, Server Hardware, and Storage Administration.
Basic knowledge of infrastructure and technology domains such as ERP, Windows, Linux, SQL, Oracle Middleware, and Webserver.
Bachelor's degree in information technology/computing or equivalent work experience.
Workplace type: On-site working. Work Experience Required: Entry-level experience (exact duration not explicitly mentioned).
Ideal Candidate Profile
Comfortable working in a client-facing, operational support environment with proactive incident identification and resolution.
Ability to communicate effectively across diverse cultures and social groups, emphasizing active listening and client prioritization.
Open to routine maintenance activities and supporting automation or process improvements within a managed services team.