Video & Data Core NOC Engineer - VOIS
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Job Description
Structured overview of role & requirementsAbout This Role
Monitor and manage Video and Data Core network alarms and incidents in a 24x7 NOC supporting Vodafone’s core network services across 2G, 3G, LTE and 5G technologies.
Perform first-level troubleshooting including fault identification, incident validation, escalations, and documentation to support service restoration within agreed SLAs.
Coordinate with internal teams, suppliers, and stakeholders to maintain operational health, support planned maintenance, and ensure compliance with operational procedures and KPIs.
Minimum Requirements
Bachelor’s degree in Telecommunications, Electronics, Computer Science, or related discipline; BE/B.Tech in Electronics and Telecommunications preferred.
2 to 5 years of experience in telecommunications network operations, preferably in a NOC or operational support role.
Knowledge of GSM, UMTS, LTE, 5G Core technologies along with Voice, Data Core, and charging platforms.
Willingness to work rotational shifts including nights, weekends, public holidays, and overtime as required.
Ideal Candidate Profile
Experienced in telecom core network fault management and incident lifecycle following ITIL-based processes in a 24x7 operational environment.
Comfortable working with virtualized network functions (VNF), containerized network solutions, and modern telecom core architectures.
Can effectively communicate technical information to technical and non-technical stakeholders and collaborate with diverse teams including suppliers and field technicians during incident and service restoration activities.