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Job Description
Structured overview of role & requirementsAbout This Role
Provide 2nd level technical support for SDX, SD-WAN, OPC & Telco Cloud platforms focused on resolving low to medium complexity issues within defined KPIs.
Identify platform & service capacity issues and coordinate with planning and rollout teams for timely upgrades.
Implement high-impact, complex changes on virtualized infrastructure adhering to network change management; contribute to major incident technical reports.
Minimum Requirements
Hands-on troubleshooting experience on at least two technologies among SDN/NFV (RedHat OpenStack/OpenShift/KVM/Linux), VMWare Sphere/EXSi/NSX-T, Rancher Kubernetes/Containers, Juniper Contrail, Ciena BluePlanet, or network automation (Python, Ansible, PERL, Shell).
Strong knowledge of communication standards, OSI/commercial protocols including TCP/IP, MPLS, BGP, IS-IS, Mp-BGP.
Experience with telecom service provider virtualization, networks and services; hardware experience with Dell Switches & Servers, Cisco and Juniper routers/switches.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Technical specialist with operational experience in telecom cloud/virtualized infrastructure troubleshooting and capacity management.
Experienced in working within structured network change management and incident reporting processes.
Comfortable working in global, multi-national teams with a focus on meeting KPIs related to Telco Cloud Build & Run and customer satisfaction.