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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end resolution of critical and complex customer escalations affecting enterprise and hyperscale storage systems.
Lead live incident response including war rooms and cross-functional coordination for production-impacting scenarios.
Leverage AI tools and automation to accelerate root cause analysis, system diagnostics, and improve product resiliency and customer support experience.
Minimum Requirements
5+ years experience in enterprise storage, distributed systems, or cloud infrastructure support/engineering.
Strong expertise in file systems (S3, POSIX, NFS), storage performance tuning, and Linux kernel internals.
Proficient in scripting/coding with Python, Go, or C++ and skilled in system-level debugging (strace, tcpdump, perf).
Hands-on troubleshooting experience on Linux and exposure to RDMA, NVMe-oF, or high-performance networking stacks.
Ideal Candidate Profile
Deep technical expert with ability to handle high-pressure, production-critical incidents involving distributed storage and cloud infrastructure.
Experienced in cross-functional collaboration with engineering, product, and field teams to drive architectural improvements and customer success.
Capable of translating complex technical problems into business impact and executive-ready communications.