Delivery Management - Assistant Manager EBA - BO - BF - 26745-42920-2 - JR209463
Elevance HealthMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage large-scale US healthcare operations delivery with direct supervision of 100+ employees and Team Leaders.
Ensure operational excellence by meeting SLAs/KPIs, managing escalations, and overseeing budget compliance in benefit configuration, adjudication, and testing functions.
Drive quality assurance, regulatory compliance (CMS, HIPAA, ACA), client and stakeholder management, and continuous improvement initiatives including Lean Six Sigma and automation efforts.
Minimum Requirements
12+ years of work experience with at least 5 years in people management role.
Mandatory domain experience in US healthcare operations with knowledge of Benefit Configuration and Testing.
Bachelor's degree in B.Com, BBA, BBM, BA, or BSc (Computer Science - Generic); postgraduation and specialized certifications preferred.
Job location in Gurugram; Full-time employment status; Advanced proficiency in Microsoft Office tools (Excel, PowerPoint).
Ideal Candidate Profile
Experienced manager with demonstrated ability to lead and develop large teams in US healthcare operations environment.
Strategic operator skilled in performance data analysis, SLA/KPI management, client engagement, and resolving complex escalations.
Technical proficiency with advanced Excel and presentation skills, combined with a strong orientation towards process excellence and automation.