Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Conduct quality assurance audits on fraud risk and risk operations to ensure adherence to processes and procedures, meeting daily, weekly, and monthly quotas.
Provide feedback and coaching sessions to agents and lead calibration meetings to improve fraud risk alert reviews and case handling quality.
Identify process gaps and recommend improvements in procedures, training materials, and quality standards to optimize customer experience and risk management effectiveness.
Minimum Requirements
Minimum 2+ years of relevant experience in quality assurance, control, or monitoring.
Experience in US banking and financial sector.
Excellent written and verbal communication skills.
Work Experience Required: 2+ years relevant QA experience.
Ideal Candidate Profile
Experienced in quality assurance within risk or fraud operations, familiar with alert reviews and compliance monitoring.
Skilled at conducting audits and providing actionable feedback for process improvement within fast-paced environments.
Capable of leading QA calibrations and reporting quality assurance outcomes to various stakeholders.