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Job Description
Structured overview of role & requirementsAbout This Role
Deliver and support Genesys Cloud solutions including technical implementation and post-GoLive production support for key customers.
Manage customer environments through operational support management and troubleshoot live production issues as needed.
Collaborate closely with Project Managers and Service Delivery Managers to ensure delivery within budgets, timelines, and quality standards.
Minimum Requirements
Bachelor’s degree in Computer Engineering, Computer Science, Telecommunication, or related field, or equivalent technical experience.
3+ years of related experience with mandatory prior experience in Genesys Cloud Implementation and/or Administration.
Technical knowledge of HTTP, REST, JSON, IP Telephony (Genesys Cloud Edge, Audiocodes, Cisco Gateways), and software tools like Wireshark, MS Server, VMware; software development skills in Java, C#.NET, Python, PHP are a plus.
Flexibility to work across different time zones (specifically North America) and to take operational service management roles if needed.
Ideal Candidate Profile
Proven expertise and hands-on experience with deployment and support of Genesys Cloud products, capable of leading and advising on complex implementations.
Comfortable managing multiple projects simultaneously in agile and waterfall environments, maintaining over 70% billable utilization.
Strong technical troubleshooting and customer-facing communication skills with ability to operate in live production and escalation scenarios.