Manager, Customer Success Acceleration, gTech Ads, GCS

Lead and coach digital media specialist teams to achieve marketing objectives and ROI through effective customer success acceleration strategies.

Partner with executive stakeholders and sales leadership to build and drive multi-channel e-commerce strategies that align priorities and meet quarterly growth goals.

Drive proactive AI adoption and cross-functional collaboration to execute Google Ads go-to-market strategy and enhance customer lifetime value.

Bachelor's degree or equivalent practical experience.

11 years of experience in developing customer relationships and working with digital media or digital marketing/advertising solutions.

5 years of experience leading, mentoring, and developing teams.

Work Experience Required: 11 years in relevant digital media or marketing roles with leadership experience.

Experienced leader comfortable working across organizational boundaries and influencing multiple stakeholders towards aligned goals.

Strong background in digital media and marketing strategies, with knowledge of offline media, brand lift, and marketing measurement techniques.

Strategic thinker with experience in applying AI to automation and operational workflows in a customer success or advertising context.