Manager, Customer Success
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Job Description
Structured overview of role & requirementsAbout This Role
Manage and lead Customer Success teams in India, focusing on team performance, coaching, hiring, and career development.
Drive strategic Customer Success plans aligned with business objectives, including revenue retention, renewals, and customer advocacy.
Ensure operational goals such as 95% case resolution within 30 days, maintaining attrition below 15%, and accurate quarterly revenue forecasting within 5%.
Minimum Requirements
Bachelor’s Degree, preferably in business or a related field.
10-13 years overall industry experience with 7+ years in Customer Success, Account Management, and Renewals.
Proven experience managing Customer Success teams of about 10 members directly and 5+ years in managerial roles.
Work Location: Hyderabad (Hybrid) with Eastern shift timings (5:00 PM to 2:30 AM IST).
Ideal Candidate Profile
Experienced in managing mid-sized Customer Success teams with a strong track record in coaching, mentoring, and talent development.
Skilled in strategic planning and process improvements to enhance customer retention and revenue growth.
Comfortable operating in a global client environment with strong analytical, communication, and leadership skills.