Sr. Analyst - HR Shared Services
Tata Communications LimitedMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end resolution of employee HR queries via calls, emails, and ticketing systems ensuring timely and accurate responses.
Maintain and update HR systems and records accurately, perform HR transactions, and prepare HR-related documents as per requirements.
Coordinate with HR SMEs, COEs, RHR, and BU HR for issue resolution and escalate complex cases while adhering to defined SLAs and service standards.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Must be flexible to work monthly rotational shifts between 7:30 am and 11:30 pm, 5 days per week.
Proficient in managing HR queries using multiple HR applications and case management tools.
Ability to handle employee support, data entry, HR transaction processing, and stakeholder coordination with confidentiality and accuracy.
Ideal Candidate Profile
Experienced in HR Shared Services or similar employee support roles with solid understanding of HR policies, processes, and systems.
Capable of managing multiple cases independently with end-to-end ownership and effective coordination with cross-functional HR teams.
Effective in maintaining up-to-date HR knowledge base and contributing to continuous process improvements in HR service delivery.