US Healthcare-Team Lead Membership - BO-GR-29633-46340 -JR204937
Carelon Global Solutions India LLPMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage day-to-day operations and performance of a team of 18-25 in US Healthcare Membership processes, ensuring achievement of SLA and internal/external metrics (Utilization, Accuracy, TAT, Productivity).
Oversee inventory management, forecasting, capacity planning, and employee training including onboarding and refresher programs.
Serve as liaison with internal/external partners for process updates and collaborate with leadership for inter-team support and process compliance.
Minimum Requirements
8+ years of overall experience including US Healthcare / Eligibility experience.
Bachelor’s or Master’s degree (Non-BTech preferred).
Strong communication and leadership skills with expertise in US Healthcare and performance metrics.
Willingness to work in any shift and work from office as per business requirements.
Ideal Candidate Profile
Experienced in people and stakeholder management with proven ability to manage large teams in healthcare operations.
Strong analytical, decision-making, and problem-solving skills focused on metrics-driven performance improvement.
Proficient with MS Office (Excel, PowerPoint) for data management, reporting, and presentations.