Systems Operations Senior Manager-Platform/Production Support
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Job Description
Structured overview of role & requirementsAbout This Role
Manage and develop teams delivering technical services and support for system operations with accountability for resource allocation and incident communication.
Lead system operations strategies including network assessments, security audits, compliance adherence, and implementation of risk initiatives.
Collaborate with stakeholders and influence cross-functional teams to drive solutions, system improvements, and operational excellence.
Minimum Requirements
7+ years of experience in Systems Engineering and Technology Architecture or equivalent through work experience, training, military experience, or education.
3+ years of management or leadership experience.
Flexible to work rotational day shifts, floating weekends, and extended hours as required.
No mandatory degree explicitly specified but B.E/B Tech or equivalent advanced degree is mentioned as desired, not mandatory.
Ideal Candidate Profile
Experienced leader in Platform/Production support managing teams of at least 15 members with a strong technical background in systems engineering and technology architecture.
Proficient in ITIL practices, incident/problem/change management, and a wide range of programming, monitoring, automation, and cloud technologies including Java, Python, CI/CD tools, Splunk, Kubernetes, and major cloud platforms (AWS, Azure, GCP).
Strong stakeholder management skills involving technical partners, business users, and vendors with ability to influence and drive cross-team collaboration.