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Job Description
Structured overview of role & requirementsAbout This Role
Provide technical support for Flexera and Snow products globally via multiple communication channels, ensuring timely and effective resolution of complex issues.
Diagnose, troubleshoot, and resolve issues in customer environments and internal labs, managing cases to meet SLAs and maintaining clear customer communication.
Collaborate with product management and engineering teams on defects and enhancements; contribute to knowledge base development and support organization growth.
Minimum Requirements
Minimum 2 years experience in a technical support role, preferably in Application Support or Application Management.
Bachelor's degree in Computer Science or related field.
Experience with Windows, Linux, Unix systems administration and troubleshooting, SQL query handling, and managing inventory agents/connectors across multiple platforms.
Strong communication skills in English; ability to support customers across APAC, EMEA, and North America time zones.
Ideal Candidate Profile
Experienced in hybrid IT environments with both on-premises and cloud platform support, demonstrating strong troubleshooting skills across multiple OS and network configurations.
Operates efficiently in a global, fast-paced support environment, prioritizing workload to meet SLAs and collaborating cross-functionally for customer success.
Proven ability to create and maintain technical Knowledge Base documentation and communicate technical issues effectively with engineering and product teams.