Senior Analyst, Complaints, Operations Support, UK (11 months contract)
TideMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Own and manage the end-to-end complaints process for UK customers, ensuring timely and professional resolution.
Investigate complaints to identify root causes and collaborate with internal teams to address systemic issues and improve processes.
Ensure all complaint handling complies with FCA DISP rules, FOS requirements, and internal policies, including customer fairness standards.
Minimum Requirements
Experience managing UK-based financial complaints in a regulated environment, knowledge of FCA, FOS, and Treating Customers Fairly (TCF) regulations.
Proficiency in tools such as GSuite, Slack, Confluence, Looker, and Jira.
Certificate in Complaint Handling (CCBI) from the Chartered Banker Institute preferred but not mandatory.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Strong familiarity with UK financial regulatory landscape and complaint handling within financial services.
Experience working in a startup or fast-paced fintech environment demonstrating adaptability and proactive problem-solving.
Analytical with attention to detail and capability to handle complex and sensitive complaints, including support for vulnerable customers.