Applications Support Manager - Assistant Vice President
CitiMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage an applications support team operating 24x7 rotational shifts with full supervisory responsibilities including performance evaluations and disciplinary actions.
Oversee technical issue escalations, prioritize resolution, manage major system outages, and ensure seamless business service continuity through effective resource planning.
Drive support project initiatives focused on stability, efficiency, and effectiveness; participate in application release processes and maintain technical documentation.
Minimum Requirements
5-8 years of experience in Application Support with people management experience.
Experience with real-time monitoring tools (e.g., ITRS, Splunk, App Dynamics) and ITIL support processes including Incident, Problem, Change, and Release Management.
Bachelor’s degree or equivalent experience.
Work Experience Required: 5-8 years in relevant application support roles.
Ideal Candidate Profile
Experienced in managing 24x7 support teams with strong operational oversight and stakeholder communication skills.
Proficient in technical monitoring and reporting tools such as Splunk, ITRS, Grafana, PowerBI, Tableau to drive informed decision making.
Capable of risk assessment, compliance adherence and driving accountability within teams to safeguard organizational standards and reputation.