Sales Consultant - Retail Excellence

Drive deployment and consistent adoption of retail SOPs and best practices across ZEISS Vision Centers (ZVCs).

Own tracking, analysis, and performance review of key retail KPIs like footfall, conversion rates, average transaction value, product mix, and quality metrics (NPS, returns).

Identify underperforming stores and KPIs, develop and implement improvement plans, and coordinate cross-functional actions to enhance store capability and customer experience.

5-7+ years of progressive sales or product training experience with strong retail operations and KPI understanding.

Experience in SOP/process deployment, data analysis (Excel/BI/dashboarding skills), and retail KPI management.

Ability to manage stakeholders including franchise/partner stores and cross-functional teams.

Retail management experience preferred; specific degree or location requirements not explicitly mentioned.

Experienced in managing retail operations with a strong analytical and problem-solving approach focused on measurable improvements.

Skilled in stakeholder influence and project management to ensure store-level execution and capability enhancement.

Demonstrated ability to translate complex data into actionable plans aligning multiple functions and driving customer-centric retail excellence.