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Job Description
Structured overview of role & requirementsAbout This Role
Drive deployment and continuous improvement of retail SOPs and best practices across ZEISS Vision Center stores to standardize operations.
Own end-to-end retail KPI tracking, analysis, diagnosis, and improvement plans for store performance including footfall, conversion, revenue, product mix, and quality KPIs like NPS.
Act as central liaison between stores and cross-functional teams (Marketing, Training, Device/Technology) to close capability and operational gaps and enhance customer journey and retail experience.
Minimum Requirements
5-7+ years of progressive sales or product training experience with strong knowledge of retail operations and KPIs.
Proven experience in SOP/process deployment and retail performance analytics.
Strong Excel, BI, or dashboarding skills for data analysis and reporting.
Work Experience Required: 5-7+ years; Educational or location requirements: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing retail KPIs including footfall, conversion rates, product/category mix, and customer satisfaction metrics like NPS.
Skilled in cross-functional stakeholder management, influencing franchise/partner stores, and driving operational and capability improvements in retail settings.
Analytically strong with demonstrated ability to translate data insights into actionable improvement plans and project manage execution.