Site Reliability Engineering Lead, Lending Cloud Services

Lead and improve reliability, resilience, and operational efficiency of Lending Cloud Services by applying Site Reliability Engineering principles across production and non-production environments.

Define and implement SRE practices, establish service-level indicators/objectives, enhance monitoring, reduce operational risk, and drive automation to minimize manual interventions.

Act as senior technical authority and liaison among Operations, Engineering, Product, and implementation teams to ensure operational readiness, incident management, and continuous improvement of cloud service delivery.

At least 8 years of experience in Site Reliability Engineering, DevOps, production engineering, cloud operations, application support, or equivalent.

Demonstrable experience supporting business-critical enterprise applications in complex, highly controlled environments, ideally in finance or banking (e.g., lending, payments).

Strong skills in monitoring, logging, alerting platforms, automation scripting (Python, Shell, PowerShell, Ruby, or Perl), and CI/CD with infrastructure-as-code.

Experience with databases (Microsoft SQL Server, Oracle, or PostgreSQL) including performance tuning; knowledge of Java enterprise applications and cloud environments (preferably Microsoft Azure).

Experienced leader familiar with SRE principles and able to drive operational excellence in complex, multi-region financial cloud services.

Strong technical troubleshooting skills across applications, databases, middleware, and cloud infrastructure, with ability to communicate clearly to diverse stakeholders.

Proven ability to implement automation, operational metrics, and continuous improvement in highly regulated or controlled environments, collaborating across global and distributed teams.