Subject Matter Expert, Global Operations Service Centre
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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end delivery and performance for assigned service areas or markets within Global Operations Service Centres (GOSC).
Lead and implement process excellence initiatives like standardization, optimization, automation, and service transitions to improve operational performance and compliance.
Serve as primary point of contact and Subject Matter Expert for GOSC service areas or markets, handling stakeholder management, vendor relations, issue resolution, and reporting.
Minimum Requirements
Bachelor's degree required.
Minimum 5 years experience in Service delivery, Shared service delivery, or Sales operations, preferably within GOSC or shared service centers.
Deep operational experience in global service delivery models and process improvement.
Strong English communication skills and stakeholder management across geographies.
Ideal Candidate Profile
Experienced in managing high-quality delivery and process improvements within global shared service centers, especially GOSC.
Strategic thinker able to drive optimization and standardization initiatives across diverse stakeholders and complex operational environments.
Comfortable managing vendor relationships, handling service escalations, and leading cross-functional transitions globally.