Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Manage day-to-day administration, configuration, and stability of the ServiceNow platform focusing on ITSM and ITAM modules.
Support platform upgrades, patches, regression testing, and ongoing maintenance to ensure smooth operations.
Provide troubleshooting, root cause analysis, and guidance to junior admins while collaborating across teams for requirement translation and documentation.
Minimum Requirements
4–6+ years of hands-on experience with ServiceNow administration or development.
Strong hands-on experience specifically with ITSM and ITAM modules on ServiceNow.
Bachelor’s degree in IT or related field or equivalent experience.
ServiceNow CSA certification required or in progress.
Ideal Candidate Profile
Experienced with ServiceNow platform architecture including tables, ACLs, roles, and workflows, with ability to handle upgrades and complex troubleshooting.
Proven ability to work in Agile or hybrid delivery environments and collaborate effectively with both technical and business stakeholders.
Capable of mentoring junior admins and enforcing platform governance and best practices.