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Job Description
Structured overview of role & requirementsAbout This Role
Audit inbound and outbound sales calls weekly against a defined quality scorecard, focusing on call elements including discovery and compliance.
Validate lead qualification using the BANT framework before handing over to account executives, ensuring data accuracy in CRM and flagging issues.
Provide structured feedback to sales reps and leadership, run calibration sessions, and produce regular quality and lead acceptance reports to support continuous improvement.
Minimum Requirements
Bachelor's degree in any discipline.
2–5 years of experience in sales quality assurance, call auditing, or inside sales/lead generation in B2B, IT, SaaS, or EdTech.
Hands-on experience with lead qualification and BANT framework, and auditing calls against a scorecard with structured feedback.
Willingness to work US shift hours (5:30 PM – 2:30 AM IST) in Bangalore office.
Ideal Candidate Profile
Experienced in B2B sales quality assurance or inside sales with strong understanding of BANT and lead qualification frameworks.
Comfortable analyzing detailed call data, providing direct and objective feedback to sales reps, and collaborating with sales leadership on quality improvements.
Skilled in CRM tools (Salesforce, HubSpot etc.), Excel/Google Sheets reporting, and running calibration or training sessions in a sales environment supporting US or global markets.