Sr Customer Success Manager
Hewlett Packard Enterprise (HPE)Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end lifecycle management of customer network service delivery and relationship.
Act as primary bridge between internal and external stakeholders ensuring timely resolution of incidents, escalations, and SLA adherence.
Conduct regular operational performance reviews and manage governance aspects like RMA tracking and lifecycle of hardware/software.
Minimum Requirements
Bachelor's degree in Engineering (ECE, Computer Science, IT, Electrical) or relevant post-graduate qualification (e.g., MBA in Telecom Management).
12+ years experience in telecom, ISP, or large-scale enterprise network operations with focus on customer-facing technical operations or service delivery.
Technical knowledge of networking products in telecom infrastructure (WAN/LAN), protocols like BGP and MPLS, and monitoring tools.
Must be willing to work onsite primarily from HPE partner/customer office in Gurgaon location.
Ideal Candidate Profile
Experienced in managing B2B/Enterprise ISP network technical operations and service assurance.
Skilled in stakeholder management including internal teams (TAC, Engineering) and external partners/customers to drive incident resolution and SLA adherence.
Operationally focused on service lifecycle, incident escalation, and governance to meet customer business objectives.