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Job Description
Structured overview of role & requirementsAbout This Role
Provide first-line support and monitoring for client software applications including ErP and Middleware, ensuring adherence to SLAs.
Investigate, resolve, or escalate low-complexity application incidents and execute approved maintenance activities like patching and configuration changes.
Support clients primarily via phone or chat, update knowledge articles, and contribute to automation, process improvement, and disaster recovery tests.
Minimum Requirements
Entry-level experience in Windows/Linux Server Administration, Virtualization, Server Hardware, and Storage Administration.
Basic knowledge of infrastructure and relevant technologies such as ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver.
Bachelor’s degree in information technology/computing or equivalent experience.
Workplace: On-site at NTT DATA. Work Experience Required: Entry-level (exact duration not specified).
Ideal Candidate Profile
Candidate comfortable managing and supporting client applications in a fast-paced, SLA-driven environment with strong problem-solving focus.
Operates effectively with process adherence, communication across cultures, and client interaction via phone/chat support.
Proactive in knowledge management and interested in contributing to automation, process optimization, and disaster recovery activities.