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Job Description
Structured overview of role & requirementsAbout This Role
Monitor and ensure health of banking applications including Finacle Core Banking, Payments, Trade, and LOS through routine checks and alert tracking.
Manage incident and service request lifecycle as L1 support, ensuring resolution within ITIL and SLA guidelines, including first-level troubleshooting with SQL and scripts.
Perform operational tasks such as batch restarts, data validation, reporting, documentation maintenance, and change ticket management during production releases and maintenance windows.
Minimum Requirements
Bachelor's degree in Computer Science, IT, Engineering, or related field.
At least 3 years of experience in Banking domain with hands-on support for Finacle, CBS, and banking applications.
Familiarity with ITIL processes; ITIL certification preferred but not mandatory.
Work Experience Required: Minimum 3 years domain experience; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in banking operations with strong knowledge of Finacle Core Banking and CBS.
Comfortable supporting senior executives and VIP users in high-stakes banking environments.
Capable of working in structured ITIL-driven environments with emphasis on incident, problem, and change management.