Customer Field Services Category Manager
HP Inc.Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Develop and execute category and sourcing strategies for Customer Field Services including IMACD, on-site support, break-fix repair, and related field services.
Manage supplier relationships, performance monitoring, contract negotiations, and risk mitigation to ensure service quality, cost efficiency, and supply continuity.
Lead or participate in cross-functional planning, governance forums, and supplier transition activities across multiple countries or regions.
Minimum Requirements
Bachelor's degree or equivalent in Supply Chain Management, Business, Finance, IT, or related discipline.
4-7 years experience in category management, strategic sourcing, procurement, supplier management, or relevant field-service operations.
Experience with sourcing or managing IMACD, deskside support, break-fix, or comparable outsourced services preferred.
Work Experience Required: 4-7 years relevant experience explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing moderately complex field service categories with multiple stakeholders and geographic markets.
Skilled in supplier evaluation, contract negotiation, and performance governance in outsourced service environments.
Capabilities include strategic sourcing, risk management, financial analysis, and cross-functional stakeholder engagement at regional or global scale.