Global Product Owner and Delivery Lead for Printing Services
Opella Healthcare GroupMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end global delivery of Office and M&S Printing Services, including vendor governance, platform management, and financial oversight.
Lead managed service provider contract performance, ensuring SLA/KPI adherence, handling escalations, and driving continuous service improvement.
Define and manage the printing services product roadmap, align with security and compliance standards, and optimize costs sustainably.
Minimum Requirements
Bachelor's degree in IT, Computer Science, Business Administration, Supply Chain Management, or related field.
8–10 years in IT service delivery, managed services, or vendor management; 3–5 years managing global digital services/infrastructure platforms.
Experience managing large-scale managed service contracts with budget accountability (multi-million dollar contracts preferred).
Strong knowledge of Office and M&S Printing technologies, print servers, print management software, mobile/cloud printing; proficiency in ITSM (ITIL) frameworks.
Ideal Candidate Profile
Experienced in global vendor and contract management with proven ability to manage multi-million dollar budgets and service delivery excellence.
Operates strategically at the intersection of product ownership, technology roadmap definition, and cross-functional stakeholder engagement.
Skilled in balancing technical feasibility, business value, secure service design, and continuous operational improvement in a global complex environment.