Operations Engineer

Provide escalated technical support and lead resolution for complex technical and application issues, including problem management and status reporting.

Install, operate, monitor, maintain, and optimize production server hardware, software, and infrastructure components such as network, servers, and cloud services.

Perform root cause analysis, monitor system and application health using tools and metrics, and execute action plans based on customer feedback to ensure production performance and reliability.

Bachelor's degree in computer science, electronics, telecommunication or equivalent work experience.

5+ years of relevant professional experience in application support, technical customer support, problem management, relational databases, programming, or software development.

Technical skills required: Python and Bash scripting, advanced Linux knowledge and troubleshooting.

Preferred certifications: Operating systems/databases certifications, Oracle OCP/OCA, SQL Server Certified Engineer; desired knowledge of Prometheus and Grafana.

Experienced in handling escalated technical support cases with effective problem management and coordination of internal and external resources.

Skilled in system health monitoring, root cause analysis, and performance optimization in production environments.

Technically proficient in Linux operations, scripting (Python/Bash), and familiar with monitoring tools like Prometheus and Grafana.