Service Delivery Mgr (Linux, AWS, SQL, ITIL)- - 6-8years Experience – Pune/Indore- Rotational Shift 24*7
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Job Description
Structured overview of role & requirementsAbout This Role
Serve as the primary individual contributor for application and production support, ensuring system health and service availability.
Lead incident analysis, root cause investigations, change and release activities within SLA and ITIL frameworks.
Track service metrics, prepare reports, support DR exercises, and drive continuous improvement initiatives.
Minimum Requirements
6-8 years of experience in Application Support / Production Support.
Hands-on experience with AWS, DevOps tools, Linux/Unix, SQL, DB2, APIs, and scripting.
Working knowledge of ITIL processes and Service Management, including ServiceNow or similar ticketing tools.
Ability to work rotational 24x7 shifts; Pune/Indore location.
Ideal Candidate Profile
Experienced individual contributor adept at managing high-priority incidents in fast-paced environments without team supervision.
Strong stakeholder management and communication skills for cross-team coordination (development, infrastructure, vendors).
Technically proficient in cloud platforms, monitoring tools, and operational documentation to drive stability and continuous service improvement.