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Job Description
Structured overview of role & requirementsAbout This Role
Lead and mentor an operations support team of up to 10 members to ensure seamless delivery of operations support services aligned with Citi processes.
Delegate daily tasks, conduct training, monitor team performance, and make decisions on pay increases, promotions, and terminations.
Analyze operations data to solve problems, identify staffing needs, and serve as a backup for the manager with the ability to operate independently.
Minimum Requirements
2-5 years of related business experience including at least one year of supervisory experience.
Bachelor’s degree or equivalent experience.
Proficiency in Microsoft Office.
Work Experience Required: 2-5 years with supervisory experience.
Ideal Candidate Profile
Experienced in leading and motivating small operations teams within a structured corporate environment.
Capable of making evaluative judgments and independent decisions with limited supervision.
Strong organizational, communication, and problem-solving skills demonstrated through handling routine operational issues and team management.