Applications Support Senior Analyst - Assistant Vice President

Provide technical and business support for Citi Applications, focusing on quick resolution of application issues and ensuring operational stability, efficiency, and effectiveness.

Maintain and support application systems post-development, including monitoring, performing risk reconciliations, and managing application environments against service level targets.

Lead or coach team members, participate in application releases, manage production risks and escalations, and act as a liaison between users, technology teams, and vendors.

7+ years of experience in Application Support role.

Bachelor’s/University degree or equivalent experience.

Experience with installation, configuration, support of business applications, plus knowledge of programming languages and willingness to learn more.

Good communication skills (technical explanation to non-IT), analytical skills, problem management tool experience; Work Experience Required: 7+ years in Application Support.

Experienced in managing complex application support with ability to analyze and resolve moderately complex issues impacting business operations.

Capable of working independently with sound judgment in risk assessment and escalation, demonstrating advanced execution and reprioritization skills.

Able to effectively communicate across technical and business stakeholders and coach lower level analysts, ensuring alignment with operational and compliance standards.