Senior Director Loyalty

Lead end-to-end execution and operational delivery of Target Circle loyalty program across the enterprise ensuring speed, accuracy, and consistency.

Build and manage the operating model for loyalty program configuration, campaign and offer operations, and cross-channel experience delivery.

Partner with Product, Engineering, Data, UX, Marketing, and business teams to translate loyalty strategy into clear operational execution and measurable outcomes.

Bachelor's degree required; MBA or advanced degree preferred in Business, Strategy, Marketing, Operations, Product, or related field.

18+ years of experience in marketing, operations, product, strategy, or related domains with deep loyalty programs, CRM, lifecycle marketing, or platform execution experience.

Proven experience leading complex, matrixed organizations and delivering enterprise impact in a global organization.

Strong executive presence with demonstrated ability to influence senior leadership and balance strategic thinking with operational excellence.

Experienced leader capable of managing complex, cross-functional teams in a global, matrixed organization to drive loyalty program delivery and impact.

Proficient in building scalable operating models and governance for loyalty and marketing program operations.

Data-driven with strong problem-solving abilities to ensure operational resilience, continuous improvement, and alignment between strategy and platform execution.