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Job Description
Structured overview of role & requirementsAbout This Role
Process and apply customer payments received via various payment channels accurately and timely against invoices and receivables.
Research and resolve unidentified/unallocated payments, payment discrepancies, and maintain high accuracy in cash application within defined SLAs.
Collaborate with multiple internal teams to resolve payment issues, improve automation, and prepare performance reports and documentation for audit and process improvements.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD
Must be available for night shifts (6PM to 3AM or 8PM to 5AM).
Experience with processing payments through ACH, Wire, Check, EDI, or similar channels preferred (implied through responsibilities).
Familiarity with financial controls, SOPs, and ERP invoicing/payment reconciliation is required (implied).
Ideal Candidate Profile
Detail-oriented with a strong focus on accuracy and meeting SLAs in payment processing.
Experienced in coordinating across various finance and customer service teams to clear payment issues and improve processes.
Comfortable working night shifts in a process-driven, global operational environment.