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Job Description
Structured overview of role & requirementsAbout This Role
Manage the ITIL Infrastructure Change Management process ensuring safe go-live of infrastructure transformation projects through project, integration, and operational team support.
Lead qualification, review, and validation of change requests in CAB/CRB committees, including risk and impact arbitration of significant and major production changes.
Develop and present detailed reporting and dashboards on operational changes, define SLAs/KPIs to measure service quality, and contribute to process and service catalog evolution.
Minimum Requirements
10 to 12 years overall experience with 7 to 8 years specifically in Change Management domain.
Strong understanding of ITIL Change Management lifecycle, preferably ITIL certified.
Experience in team and stakeholder management with proven reporting and analytical skills.
Work Experience Required: 7-8 years relevant experience in Change Management; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in leading change management processes in large, complex IT infrastructure environments with a focus on operational reliability.
Capable of engaging cross-functional teams and stakeholders to facilitate change approvals and smooth project transitions.
Proficient in developing reporting metrics and quality dashboards to monitor and improve operational change processes.