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Job Description
Structured overview of role & requirementsAbout This Role
Lead and manage daily operations of the Policy Administration team including resource management and team scheduling.
Develop and implement scalable customer support and policy servicing procedures to ensure exceptional service delivery.
Collaborate cross-functionally with teams like Sales and Underwriting and monitor key metrics while driving continuous process improvements.
Minimum Requirements
5+ years experience in operations, customer support, customer success, or related role.
Bachelor's degree required or preferred - not explicitly confirmed if mandatory.
Experience in US life insurance or related industry preferred but not mandatory.
Proficiency with Salesforce or equivalent support/help desk software.
Ideal Candidate Profile
Experienced leader capable of managing and developing a team in a complex, multi-product environment.
Strong problem solver focused on process improvement and operational excellence with data-driven decision skills.
Comfortable working cross-functionally to align policy administration with broader business goals and customer experience.