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Job Description
Structured overview of role & requirementsAbout This Role
Lead requirements gathering and translate business needs into functional specifications for ServiceNow platform.
Serve as a functional SME guiding the implementation and optimization of ServiceNow modules like ITSM, ITOM, HRSD.
Drive process improvements and support onboarding, user training, UAT, and audit activities to enhance ServiceNow usage.
Minimum Requirements
Bachelor’s degree in Computer Science, Business Administration, or related field.
8+ years of Business Analyst experience with strong exposure to ServiceNow implementations or enhancements.
Hands-on experience with ServiceNow modules such as ITSM, CMDB, CSDM, ITAM, HRSD, or ITOM and understanding of ITIL processes.
Work Experience Required: 8+ years in Business Analysis with ServiceNow focus.
Ideal Candidate Profile
Experienced in bridging business needs with technical teams in fast-paced environments and agile frameworks.
Strong stakeholder management with proven ability to lead cross-functional workshops, trainings, and influence teams.
Analytical mindset with detailed documentation skills and knowledge of ServiceNow configurations and integration concepts.