Branch Operations Manager| Karnal
CSB Bank LimitedMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Manage daily branch operational controls including cash, vault, ATM, locker, end-of-day processes, and reconciliations.
Ensure compliance with audit and regulatory requirements, including accurate account opening, KYC/CKYC documentation, and preparation for audits.
Track and improve service metrics such as TAT, First Time Resolution, and complaints; also drive cross-selling of insurance/investments and digital banking adoption.
Minimum Requirements
3 to 9 years of experience in branch operations.
Graduate degree mandatory; banking certifications are preferred.
Preferred certifications include JAIIB or CAIIB.
Not explicitly mentioned in the JD: Notice period and specific location constraints besides Karnal.
Ideal Candidate Profile
Experienced in managing branch operations with a focus on compliance and audit readiness.
Familiar with banking processes including KYC, account opening, and operational risk controls.
Comfortable with frontline training and driving sales initiatives such as cross-selling insurance and digital products.