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Job Description
Structured overview of role & requirementsAbout This Role
Drive revenue growth and business development for Pranaam and Porter Services at a large airport through strategic partnerships.
Manage service delivery and operational efficiency to ensure high-quality customer experience and adherence to SOPs and regulatory standards.
Lead team development, crisis management, quality assurance, and leverage digital tools like the Pranaam App to optimize service operations.
Minimum Requirements
Bachelor's degree in Business Administration, Hospitality Management, or related field.
Minimum 10 years of experience in hospitality or customer service management, particularly in airport or travel-related services.
At least 3 years in management roles.
Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced leader capable of driving business growth and managing large-scale service operations within airport or travel sectors.
Skilled in stakeholder engagement with corporates, airlines, and regulatory bodies to expand business networks.
Proficient in digital tools and data-driven decision-making to enhance customer service and operational efficiency.