Product Manager - Platform Operations and Governance (ServiceNow)
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Job Description
Structured overview of role & requirementsAbout This Role
Define and execute technical governance processes and standards for ServiceNow platform architecture and operations.
Manage release schedules, drive platform operating model implementation, and support roadmap development through strategic technical leadership.
Own development initiatives executed by delivery teams and foster cross-functional collaboration to maintain a high-performing sustainable work environment.
Minimum Requirements
5+ years experience in product management, platform operations, or program management with complex initiative delivery.
3+ years hands-on ServiceNow platform administration, configuration, and governance experience.
Demonstrated experience implementing governance frameworks and operating models.
Bachelor's degree in Computer Science, Engineering, IT, Business Administration, or equivalent professional experience.
Ideal Candidate Profile
Strong technical expertise in ServiceNow platform architecture and IT governance, risk, and compliance frameworks.
Experience managing cross-functional teams and aligning multiple stakeholders in a technical governance context.
Proven ability to lead strategic decision-making and maintain collaboration efficiencies in complex platform operations environments.