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Job Description
Structured overview of role & requirementsAbout This Role
Develop, test, and deploy custom applications and automation workflows within the ServiceNow platform, focusing on Financial Services Operations (FSO) and Customer Service Management (CSM) modules.
Lead integration of ServiceNow with third-party applications using APIs (REST/SOAP) to enable end-to-end automation and optimize performance.
Collaborate with stakeholders to translate business requirements into technical solutions, maintain documentation, and ensure compliance with security standards.
Minimum Requirements
8+ years of experience as a software engineer, specifically with complex software and ServiceNow development.
Strong expertise with ServiceNow Financial Services Operations (FSO) platform, including scripting (JavaScript, Glide APIs), workflows, FSO modules, integrations (Integration Hub, MID Server).
Experience with ITSM modules, CMDB, ServiceNow Mobile, Performance Analytics, and configuring reports/dashboards.
ServiceNow certifications required (CSA, CAD, or FSO-specific certs). Work Experience Required: 8+ years
Ideal Candidate Profile
Deep technical proficiency with ServiceNow FSO and CSM platforms for enterprise-scale automation and integration.
Experience leading customer-facing technical discussions and workshops to align solutions with business goals and compliance.
Demonstrated ability to optimize and scale ServiceNow solutions with a focus on performance, documentation, and continuous improvement initiatives.