Director of Operations

Lead and oversee all hotel operations departments including Front Office, Housekeeping, Food and Beverage, Engineering, and Recreation to meet brand standards and customer needs.

Develop and execute property-wide operational strategies that maximize financial performance and guest satisfaction.

Manage departmental teams and resources, ensuring alignment with brand service vision and achieving revenue and profitability goals.

2-year degree with 4 years of relevant experience OR 4-year bachelor's degree with 2 years of relevant experience in guest services, front desk, housekeeping, sales, marketing, or management operations.

Experience leading multiple hotel operations departments including Front Office, Housekeeping, Food and Beverage, Engineering/Maintenance or related.

Strong management skills in budgeting, revenue monitoring, wage control, and financial performance analysis.

Work Experience Required: Minimum 2 years as per degree qualification combination stated; explicit notice period: Not mentioned.

Experienced in developing and executing operational strategies aligned with brand business goals in a full-service hotel environment.

Demonstrated ability to lead cross-departmental teams and hold direct reports accountable for achieving guest satisfaction and financial targets.

Skilled in managing guest feedback, employee relations, and implementing brand initiatives consistently across hotel operations.