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Job Description
Structured overview of role & requirementsAbout This Role
Respond to elevated and complex People & Culture (P&C) inquiries from employees, business partners, and managers using multiple channels (email, chat, phone, ticketing).
Manage and update employee data in Workday, including bulk EIB imports and validation of business process data mapping.
Support continuous improvement of P&C systems, processes, and reporting, and handle critical issues escalated from Tier 1 support.
Minimum Requirements
Minimum 2+ years experience in a P&C Tier 1 customer care environment.
Experience with Workday system for employee data maintenance, including managing EIB loads and data validation.
Strong knowledge of local benefits, talent acquisition, and Workday-related P&C policies.
Work Experience Required: 2+ years in relevant HR/customer care environment.
Ideal Candidate Profile
Experienced in handling complex employee inquiries and providing consultative support directly or via vendors.
Detail-oriented with a track record of managing accurate HR data and process improvements.
Skilled in collaboration and communication within P&C teams, comfortable working in a fast-paced, multi-system environment.