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Job Description
Structured overview of role & requirementsAbout This Role
Provide technical support, monitor and troubleshoot analytics and AI-powered applications to ensure uptime and reliability.
Respond to user-reported issues within SLAs, perform root cause analysis, and coordinate fixes with development teams.
Assist in deployment, maintenance of applications, and support data pipelines and dashboards with rotational shift support including weekends.
Minimum Requirements
Bachelor’s degree in Engineering (Computer Science, IT, ECE, or related fields) required.
Basic understanding of SQL, databases, APIs, web applications, and operating systems (Linux/Windows).
Willingness to work in rotational shifts including weekends.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Early-career engineer interested in healthcare analytics and AI system support environments.
Comfortable with hands-on technical support and operational troubleshooting duties.
Able to work collaboratively within teams and manage support processes in a production environment.