Customer Account Operations Manager

Lead and manage a sales operations team including individual contributors and supervisors, ensuring alignment with organizational goals and managing expenses.

Oversee and improve operational processes throughout the entire sales cycle to meet service-level targets and drive continuous process enhancements.

Develop and maintain strategic relationships with clients and internal stakeholders while providing consulting expertise to project and account teams for customer-centric solutions.

Bachelor's degree or equivalent experience in Sales, Marketing, Business Administration, Accounting, or related discipline.

7-10 years of relevant job experience or 5-7 years in management roles related to sales, sales support, people management, or sales process improvement.

Experience managing team performance, recruitment, and career development within sales operations.

Knowledge of sales operations tools and practices such as Salesforce, data analysis, sales process improvement, and customer relationship management.

Experienced in managing multi-disciplinary sales operations teams with accountability for deliverables and expense management.

Strategic thinker capable of building and sustaining partnerships internally and externally to develop innovative customer solutions.

Proficient in leveraging sales and customer data to inform business decisions and promote continuous improvement in sales operational effectiveness.