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Job Description
Structured overview of role & requirementsAbout This Role
Provide L2/L3 technical support for Deltek Maconomy ERP, including troubleshooting core modules like AP, AR, GL, Timesheets, and Contract Management.
Manage ITSM processes end-to-end within ServiceNow, ensuring compliance with SLA and governance metrics.
Collaborate with architects and technical teams to analyze requirements, perform root cause analysis, and guide clients on application architecture and software selection for modernization.
Minimum Requirements
Minimum 5+ years experience with ITSM tools such as ServiceNow.
Experience supporting Maconomy ERP in enterprise or multi-entity environments.
Familiarity with incident, problem, and change management within SLA-driven AMS environments.
Work Experience Required: At least 5+ years in relevant ITSM and Maconomy support roles.
Ideal Candidate Profile
Technically adept in Maconomy ERP functional modules and complex troubleshooting.
Experienced in ITSM governance and maintaining service compliance using tools like ServiceNow.
Capable of strategic application architecture evaluation and consulting on modernization and integration solutions.